Effective Date

June 2025

Applies To

All vendors and buyers on cbay.com.ng

Overview

At CBay, customer satisfaction is a priority. We allow returns and issue refunds under specific conditions,

depending on the vendor’s stated policy and product type.

Eligible Refund Scenarios

Customers may be eligible for a refund if:

– Item delivered is defective or damaged

– Wrong item was delivered

– Item was never delivered (after confirmed payment)

– Item is significantly different from description or images

– Canceled orders (prior to dispatch)

– Item falls under CBay’s Non-Returnable Exceptions

Conditions for Refund

– Refund requests must be initiated within 48 hours of delivery confirmation

– Products must be returned unused and in original packaging

– Proof of delivery and unboxing video may be required

– Buyer must provide reason and attach image evidence where applicable

Non-Returnable Items

– Perishable goods (e.g. food)

– Personal care products (e.g. opened skincare items)

– Items labeled ‘non-refundable’ by the vendor

– Customized or made-to-order productsCBay Refund & Return Policy

Refund Process

1. Buyer initiates refund request via order history or customer service

2. Vendor is notified and given 72 hours to respond

3. If approved, refund is issued within 5-7 business days via the original payment method

4. If disputed, CBay will mediate and make a final decision

Vendor Responsibility

– Vendors must honor their listed return/refund terms

– Refund refusal must be justified and backed by evidence

– Non-compliance may result in suspension or removal